Shipping policyLast updated 9 April 2025

ORDER PROCESSING: Please allow 10 working days to process your order. Expect an email within 10 working days to let you know your order is on the way!

DOMESTIC SHIPPING RATES AND ESTIMATES: Shipping charges for your order will be calculated and displayed at checkout.

INTERNATIONAL SHIPPING: We offer international shipping. Unfortunately, we are unable to offer shipping to the following countries at this time:

• Afghanistan

• North Korea

• Sudan

• Syria

• Yemen

• Cuba

• Iran

• Israel

Shipping charges for your order will be calculated and displayed at checkout.Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. A.X. Cole is not responsible for these charges if they are applied and are your responsibility as the customer.

RETURNS, REFUNDS, AND EXCHANGES: No returns or refunds are permitted. Exchanges may be allowed prior to shipping on a case-by-case basis on non-personalised items.For the full returns policy, please click here.